Has tourism gone on holiday? Analysis of the effects of the COVID-19 pandemic on tourism and post-pandemic tourism behavior

The global tourism industry, estimated at about $ 1.7 trillion in 2019, was among the hardest hit by the COVID-19 pandemic, which cancelled most vacations, closed borders and imposed strict travel conditions. In this paper we analyzed the impact of the COVID-19 pandemic on tourism, both in our country and worldwide. For our analysis we used data provided by the National Institute of Statistics, Eurostat, Euromonitor International, the World Tourism Organization, the IMF and by professional associations in the field of tourism in Romania and other countries. The results of the study show that the pandemic caused an estimated loss of $ 1.3 trillion worldwide and a 74% reduction in the number of international arrivals. Moreover, the impact of the pandemic will be felt for a long time to come, both at the level of tourism operators and tourists, and some travellers will definitely change their consumer behavior when it comes to tourism. Based on these analyzes, we identified several mutations regarding the future of tourism at national and international level.

Analysis of customer satisfaction at the Restaurant Reforma 9 - Agronomy Complex

The notion of quality is an attribute of products and services that can be evaluated in terms of good or bad. Quality represents customer satisfaction through the best product at the most reasonable price. Modern culinary production, defined by the terms cook-chill = cooked and refrigerated, cook-freeze = cooked and frozen and sous vide = cooked and vacuum-packed, has emerged as a necessity of the modern times the researchers are going through. In this paper, the researchers aimed to analyze the degree of customer satisfaction within the Restaurant Reforma 9 - Complex Agronomia. The researchers completed a questionnaire, which the researchers applied to the restaurant's customers, between January and March 2020. Due to the fact that in March 2020 started the COVID-19 pandemic, and the restaurant was closed, the researchers managed to apply only 60 questionnaires, some of which had incomplete answers. In this study, the researchers received help from several students from the Master of Quality Management and Management in Agrotourism and Public Catering from our Faculty. The results of the study show that, although the restaurant is a student one, where many students from our faculty work, customer satisfaction with the quality of food and services is high. Unfortunately, the COVID-19 pandemic led to the closure of the restaurant for a long time, but managers have found modern solutions to partially maintain the business.